Key Goals of this course
- Would you like to be great at managing customer relationships in the 60 days?
- Develop customer relationship knowledge, that each employee in the organization should have
- Would you like to Initiate and Lead customer relationship Mgmt in the Organization?
- Understand what makes some organizations best-in-class organizations when it comes to managing customers
- Helping Transform YOUR Organization to Become the Best-in-Class
This course is for Sales professionals, Marketing professionals, Customer relationship professionals, anyone who interacts with customers, and Anyone who leads a customer relations team.
What is covered in this course?
A)Setting the foundation
- What Problem Do You Want to Solve as a CRM professional?
- The need and importance of core values in life and work
- Importance of Developing the 2% mindset
- Developing a career goal card as CRM Professional
- 3 SECRETS to rise as a CRM PROFESSIONAL
B) Understanding the Essence of Customer Relationship Management
- The Essence of CRM
- 12 common CRM mistakes that businesses make
- Review and refocus your approach to customers
- Carry out customer attitude surveys to get to know your customers
- Give the best to your customers and get the best from them
- Build and maintain customer loyalty
- Create a customer-centric business
- Get personal and establish real connections with your customers
- Maximize your customer relationships
- Increase the frequency and/or value of customer spending
- Create more testimonials, referrals, and recommendations from your happy customers
C)key takeaways and plan for Moving ahead in YOUR CRM Journey