Key Goals
- Would you like to be IT SERVICE Mgmt professional in the Next 60 days?
- Develop SERVICE Management knowledge, that each employee in the organization should have
- Take the SERVICE Management knowledge of your operations/projects to the next level
- Would you like to Initiate and Lead SERVICE Management in the Organization?
- Understand what makes some organizations best-in-class organizations and help Transform YOUR Organization to Become the Best-in-Class
Who this course is for:
- Professionals who require an understanding of the service Mgmt/
- Professionals who want to understand how IT service Mgmt can be enhanced within their organizations
- IT/non-IT professionals working within an organization who would like to utilize IT service Mgmt / ITIL framework to contribute to ongoing service improvement
What is covered in this course?
A) Setting the foundation
- What Problem Do You Want to Solve as an Agile Project Mgmt professional?
- Learn from 5 IT service Mgmt failures that Happened in recent times
- The need and importance of core values and Principles in IT service Mgmt
- Importance of Developing the 2% Mindset
- Developing a career goal card as an IT service Mgmt Professional
- 3 SECRETS to rise as an IT service Mgmt PROFESSIONAL
B) Understanding the Essence of IT Service Management
- What is Service Mgmt
- What is service
- Introduction to IT service Mgmt
- Key terminologies in service Mgmt
- Importance of value and VALUE co-creation
- Organization and 4 Dimensions in service Mgmt
- Process, and functions in service Mgmt
- Costs, Risks in Service Mgmt
- Standards and framework for IT service Mgmt
- Moving ahead in YOUR ITSM Journey
- Service Mgmt quotes
- Sample questions
C)key takeaways and plan for Moving ahead in YOUR IT service Management Journey