A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products,
services, and the culture in which they work.
Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience,and ensuring that employees are up to speed with training. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.
The following topics will be covered in detail
Primary elements of TQM
Benefits of TQM
Implementing TQM
History and evolution of TQM
Deming’s 14 Points for TQM
TQM resources
TQM can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate quality discipline into the culture and activities of the organization.
Many of these concepts are present in modern quality management systems, the successor to TQM.